HOTEL POLICY

Check in/Check out is as follows: 
Check In  after 3:00 pm. 
Check Out  till 12:00 am. 

Early Check In and Check Out may be available. Any change in reservation must be received and confirmed by us 7 days prior arrival. 
In case of unforeseeable circumstances and late arrival, the guests must call Tel: +359 889 80 50 40 
Late Check Outs must be authorized in advanced to avoid additional housekeeping fees.

If possible, late Check Out till 4 PM will be charged 40 BGN, and till 7 PM – 70 BGN

Cancellations/Prepayments 

Cancellation of your reservation will be charged as follows:

30 days prior check in,there will be no charge of cancellation.

Low and Middle Season
15 days prior arrival - cancellation fee is 100% of deposit.

High Season 

25 days prior arrival - cancellation fee is 100% of deposit.

After these days, cancellation fee is 100% of the whole stay.
Prepayments: Deposit of the amount of two overnights within 3 days of the reservation date.

In case of any changes of reservation, after check in, 100% of the reservation will be charged.  

Housekeeping Services 

 

We offer complimentary daily housekeeping at no additional fee. Sheets and towels are replaced every third day after you check in. 
Additional replacement of bed linens: 12 Euro 

Bed Linens 

Guests are responsible for any considerable wear and tear. 

Payment Methods 

•    Cash at the reception 
•    Bank transfer  to one of the hotel accounts (bank fees and charges are responsibility of the transferor). 

Deposits and Guaranteed Reservations 

Reservations need to be guaranteed by the above mentioned deposit cash, or by bank transfer. You need to show a valid ID upon check in. 

Reservation/ Cancellation fees 
Any cancellations need to be send by Е-mail.The date of cancellation is the date of your E-mail. 

Hotel Policy For Accidentals 
Guests are responsible to pay for any and all damages they cause to hotel property.

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